Below are some common questions from our customers before purchasing our products, if you have other questions, please send an email to contato@sualoja.com.br .
Purchases made with the free shipping option have a delivery time of 15 to 25 business days after payment confirmation. In the express shipping option (paid), the deadline is 7 to 15 business days.
As our shipments are international, we have a processing and shipping period of 5 business days after payment confirmation. After this period, the contracted shipping method (Normal or Express) expires.
All products on the website have a “Measurement Table” tab, which contains all the measurements in cm and their corresponding sizes, according to the actual size of the pieces. If you have any questions, contact our support via WhatsApp (00) 0000-0000, it will be a pleasure to help you :)
It depends on the product! Some of our parts are located at our headquarters in Rio de Janeiro and are sent directly to our customers, others are sent by our international suppliers directly to the address shown in the order. (All of our international shipments are made by plane and it takes on average up to a week to arrive in Brazil).
The tracking code is updated on the website within 7 days after payment confirmation. You can track all shipments on our website via the link: https://www.sualoja.com.br/rastreio
As we work with international shipments, the code will only be valid on the CORREIOS website after the product arrives in Brazil (it may take up to 2 days to be updated in the system). Before that, you can follow the entire shipping process through our website in the “Track Order” area or through the website: https://global.cainiao.com/.
If the order is charged, you can make the payment and send us the receipt so that we can refund the amount, or contact our support to make the payment directly.
As our pieces are exclusive, we have a limited stock. Therefore, we are unable to guarantee a large quantity of parts for wholesale sales. But depending on the purchase value, you can contact us so we can provide a discount.
We ask that you contact our support as soon as possible! If the order has not been shipped, we can change the address in our system. If you have already met with the carrier, you will need to wait for the order to return to our center so that we can resend it to the correct address (A resending fee of R$15.00 will be charged).
As we work with several suppliers, some parts are sent by different suppliers. Therefore, it is completely normal for some pieces to arrive separately. If you have not received another tracking code, you can contact our support via WhatsApp: (00) 0000-0000 and they will be happy to help you!
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