Shipping Policy:

  1. Delivery times: The delivery time will be informed at the time of purchase and may vary according to the destination and the type of delivery service chosen.

  2. Shipping: Products will be shipped after payment has been confirmed and the customer's registration data has been validated.

  3. Delivery: Delivery will be made to the address provided by the customer at the time of purchase. It is important that there is someone to receive the order on site, as we are not responsible for deliveries to letterboxes or unsecured locations.

  4. Shipping: Shipping will be calculated according to weight, volume, destination and type of service chosen by the customer.

  5. Delivery delay: If there is any delay in delivery, the customer will be informed and can choose to cancel the order or wait for the new delivery date.

Return policy:

  1. Deadline for return: The customer has up to 7 calendar days, counting from the date of receipt of the product, to request a return.

  2. Product conditions: The product must be returned in its original packaging, without signs of use, accompanied by all accessories and manuals.

  3. Reason for return: The customer must inform the reason for the return and wait for authorization from the company before sending the product back.

  4. Refund: The refund will be made within 10 working days, counting from the date of receipt of the returned product, and will be made according to the payment method chosen by the customer.

  5. Exchanges: If the customer wishes to exchange the product for another, they must inform the reason for the exchange and wait for authorization from the company before sending the product back. The customer will pay the shipping costs for the exchange.

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