Dalebol Our pillar is to have your trust when purchasing in our store. To serve you in the best way possible, we have developed an Exchange and Return policy especially for you!

You can request your Exchange or Return via email ( vendakripton@gmail.com ) or WhatsApp Support: ( 32) 98846-0067 within 7 calendar days upon receipt of the part. Our opening hours are Monday to Saturday from 8am to 6pm . The first exchange is free with shipping (posting label) being covered by us! We send a postage label for the item that must be printed, glued to the package and delivered to the post office closest to the customer within the deadline.

Reverse postage label has validity of up to 6 calendar days (deadline stipulated by the Post Office) and under no circumstances can it be reissued in the system.

• When we receive the part at our center, it will be evaluated and must be in perfect condition, without signs of use, signs of misuse or damage, so that we can proceed with the exchange or return process. If the part does not comply, it will be returned to the customer.
• In case of exchange/return, the return and sending of the new merchandise must occur exclusively via post.
• In the return process (reverse postage), the customer must POST the item at the Post Office, there is no possibility of home collection.
• We only pay the amounts related to shipping for the first exchange/return, if more exchanges/returns are requested, the customer must cover the cost of shipping costs.

EXCHANGES IN GENERAL

All exchanges must be reported within 07 calendar days from the date of receipt of the order shown in the tracking and sent until the reverse logistics label expires.

Dalebol is exempt from responding to exchange requests for any product that does not meet these requirements and/or is outside the deadline stated above.

Products must be well packaged so that they are not damaged during transportation, without tampering or signs of use and with the shipping label identifying the buyer's name.

PROCEDURES FOR EXCHANGES WITHIN CALENDAR DAYS OF DELIVERY:

As mentioned above, exchanges can be requested within 07 calendar days upon receipt of the parts. The request must be made through our support channels (email or WhatsApp).

The product requested for exchange is subject to the quantity in stock and the new order will only be sent after receipt of the products to be exchanged.

If the part is not available at our center in Brazil, another order will be placed with our suppliers and again, a period of 5 working days for order processing + 15 to 25 working days for delivery will apply.

Your Store is exempt from responding to exchange requests for any product whose defect was due to misuse and/or is beyond the deadline for requesting an exchange or postage deadline at the Post Office.

RETURNS AND CANCELLATIONS

Cancellations or returns are understood to mean that the customer wants a refund/refund of amounts paid.

In accordance with the consumer protection code and for purchases made through non-face-to-face sales channels, such as telephone and internet, it is possible to request cancellation within a period of up to 07 calendar days after delivery. Following this rule and policy, we cancel exclusively within this period. After this period , no Cancellation or return requests will be accepted.

The request must be made through our Whatsapp Support: (32) 98846-0067 or via email: Vendakripton@gmail.com

FOR PURCHASES MADE THROUGH PAYMENT METHOD

BANK CASH OR PIX:

Cancellation/return requests can be opened via WhatsApp ( 32) 98846-0067 within our opening hours. The product to be returned must be sent to our center.

After receiving the product at our center, the refund process may take up to 7 working days via Mercado Pago. The customer will receive an email or WhatsApp with confirmation of the refund and receipt.

FOR PURCHASES MADE THROUGH THE PAYMENT METHOD

CREDIT CARD:

After receiving the product at our Center, the refund confirmation process may take up to 7 working days . The reversal of amounts may appear within 2 subsequent months of the customer's invoice. This may occur due to the reconciliation of the closing date of the customer's invoice and the posting deadline on the card operator's invoice.

Credit to the invoice will be carried out in accordance with each operator's standard procedure. It is important to remember that the amount reversed does not cancel the payment of installments and a credit is normally granted for the amount reversed, in a single entry, except in some exclusive procedure and solely the responsibility of the card operator.